Refund Policy for Beyond Road Tours

1. Introduction

Beyond Road Tours strives to give our customers an amazing travel experience. We understand that plans might change, and you may need to cancel or amend your reservation. This refund policy explains the rules and restrictions for refunds for cancellations and changes to your reservations.

2. General Refund Policy

Eligibility for Refunds

Refund eligibility depends on the type of service and the timing of your cancellation. Please read the specific terms for different services below.

3. Tour Packages

Cancellation by Customer

• More than 30 Days Before Departure: Full refund minus a processing fee of 10%
• 15-30 Days Before Departure: 50% refund of the total tour package cost, minus a processing fee of 20%
• Less than 15 days before departure: no refund.

Cancellation by Beyond Road Tours

If Beyond Road Tours cancels a tour for any reason, you will receive a full refund of the amount paid.

4. Hotel Bookings

Cancellation by Customer

• More than 14 Days Before Check-In: Full refund minus a processing fee of 10%
• 7-14 Days Before Check-In: 50% refund of the total booking cost.
• Less than 7 Days Before Check-In: No refund.

Cancellation by Beyond Road Tours

If Beyond Road Tours cancels your hotel booking due to unforeseen circumstances, you will receive a full refund of the amount paid.

NOTE: In The Booking Time, the Customer should carefully check the hotel policy. If the hotel is non-refundable, no refund policy applies.

6. Activities and Excursions

Cancellation by Customer

• More than 7 Days Before Scheduled Activity: Full refund minus a processing fee of 50% per booking.
• 3-7 Days Before Scheduled Activity: 30% refund of the total activity cost.
• Less than 3 days before scheduled activity: no refund.

Cancellation by Beyond Road Tours

If an activity or excursion is canceled by Beyond Road Tours, you will receive a full refund of the amount paid.

NOTE: In The Booking Time, the Customer should carefully check the hotel policy. If the hotel is non-refundable, no refund policy applies.

7. Special Circumstances

Force Majeure

In cases of force majeure (e.g., natural disasters, political instability, pandemics), refunds will be handled on a case-by-case basis, considering the policies of our service providers and the specific circumstances.

Illness or Emergency

In the event of a medical emergency or serious illness, please contact us as soon as possible. We will work with you to provide a fair resolution, which may include rescheduling or partial refunds, subject to documentation and approval.

8. Refund Process

How to Request a Refund

To request a refund, please contact our customer service team at:

Beyond Road Tours
Operational Department
info@beyondroadtours.in
beyondroad87@gmail.com
Plot No. 320 Kakrola Housing Complex Dwarka New Delhi 110078

Refund Timeline

Refunds will be processed within 14 business days from the date of approval. The time it takes for the refunded amount to reflect in your account may vary depending on your bank or payment provider.

9. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

• Visa fees
• Travel insurance
• Service charges and processing fees

10. Changes to This Refund Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new policy on our website. Your continued use of our services after the changes take effect constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Beyond Road Tours
Operational Department
info@beyondroadtours.in
beyondroad87@gmail.com
Plot No 320 Kakrola Housing Complex Dwarka New Delhi 110078